I came across this post on my friend Milo's blog the other day. Whether you're Croatian or American, good leadership can be refreshingly shocking. Milo's observations are valuable to anyone serving as a leader in any capacity:
I have spent the last 5 months in the Intensive care unit with my little boy Josiah Nathaniel. During this time, I have witnessed some things that can learned about leadership, and a working environment that may be helpful to your organization.
1. Everyone understands the chain of command, and the appropriate relationships within that chain.
2. The collective opinion of the leadership group is of great worth and value to those who answer to them.
3. Disagreements of opinions by those in leadership are resolved behind closed doors, then presented as a unified decision.
4. The opinion of those involved in the day to day work/care (i.e.. parents and bedside nurses) is regularly evaluated and listened to.
5. Every doctor and nurse has a training time when they arrive, but after that they are expected and encouraged to make their own decisions, and carry their own weight.
Numbers 6-10 here.